Our approach
We publish how we work because it is the fastest way for you to judge whether we are a fit — before either of us spends money finding out.
How we work
A delivery method, not a sales pitch
Every engagement runs through the same four stages. You know at each gate what has been delivered and what the next stage costs.
- 01
Discover
We review your systems, processes and constraints on site. You get a written findings document whether or not you proceed.
- 02
Design
Fit-to-standard workshops with your key users. Scope, effort and price are fixed at the end of this stage.
- 03
Deliver
Build, migrate, test and train in fortnightly increments you can see and challenge.
- 04
Run
Hypercare, then ongoing support under agreed service levels — with a defined exit if you ever want to bring it in house.
The difference is in what we refuse to do
Fixed scope, fixed price
After the design stage, the price is fixed. Change requests are priced separately and approved by you before any work starts — so the number you approved is the number you pay.
Named consultants
The consultants named in the proposal are the ones who do the work. If we need to change someone, we tell you before it happens and give you a handover period.
Knowledge transfer by default
Documentation and training are deliverables, not optional line items. You should be able to run and change your own system.
A defined exit
Every support contract includes exit assistance at a pre-agreed rate. A client who stays because leaving is hard is not a client we want.
Tell us what is not working
A first conversation costs nothing and is not a sales call. Bring the problem; we will tell you honestly whether we are the right people to solve it.